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Call Centre Officers(Jurong)
Job Responsibilities:
- To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
- To monitor and respond to alarm signals within service level targets.
- To attend to customers’ enquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
- To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
- To ensure that standard operational procedures (SOP) are adhered to.
- To profile accounts based on account types and key priority accounts.
- To demonstrate strong work commitment and work ethics.
- To highlight SOP non-compliance to Team Leaders for correction, corrective and preventive actions.
- To adhere to plan work schedule & be available for overtime during emergencies in short notice.
Requirements:
- At least 1 year of customer service experience, preferably call centre setting
- You should possess at least GCE O Level / Nitec
- Base + Allowance + Incentive will be given
Please submit resumes to [ Email address blocked ] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Recommended Skills
- Call Centers
- Corrective And Preventive Action (Capa)
- Customer Demand Planning
- Customer Satisfaction
- Customer Service
- Ethics
EA License No.
06C4642EA Personal Registration No.
R1102621Help us improve BrightMinds by providing feedback about this job:
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