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Call Centre Officers(Jurong) job in Outram at OakTree Consulting

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Call Centre Officers(Jurong) at OakTree Consulting

Call Centre Officers(Jurong)

OakTree Consulting Outram Permanent
2,000 SGD - 2,600 SGD/Month
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Job Responsibilities:

  • To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
  • To monitor and respond to alarm signals within service level targets.
  • To attend to customers’ enquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
  • To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
  • To ensure that standard operational procedures (SOP) are adhered to.
  • To profile accounts based on account types and key priority accounts.
  • To demonstrate strong work commitment and work ethics.
  • To highlight SOP non-compliance to Team Leaders for correction, corrective and preventive actions.
  • To adhere to plan work schedule & be available for overtime during emergencies in short notice.

Requirements:

  • At least 1 year of customer service experience, preferably call centre setting
  • You should possess at least GCE O Level / Nitec
  • Base + Allowance + Incentive will be given



Please submit resumes to [ Email address blocked ] with the following details in MS Word format:


- Position applying for
- Current remuneration
- Expected remuneration
- Notice period 




John Goh Meng Chye 
EA License No : 06C4642
EA Reg No : R1102621




We regret that only shortlisted candidates will be notified.


Recommended Skills

  • Call Centers
  • Corrective And Preventive Action (Capa)
  • Customer Demand Planning
  • Customer Satisfaction
  • Customer Service
  • Ethics

EA License No.

06C4642

EA Personal Registration No.

R1102621
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