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Customer Service Coordinators/Officers(Jurong) job in Outram at OakTree Consulting

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Customer Service Coordinators/Officers(Jurong) at OakTree Consulting

Customer Service Coordinators/Officers(Jurong)

OakTree Consulting Outram Permanent
2,000 SGD - 2,700 SGD/Month
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Job Description

  1. To provide technical troubleshooting support to customers on alarm issues effectively and efficiently.
  2. To monitor and respond to alarm signals within service level targets.
  3. To attend to customers’ inquiries on products, accounts, and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
  4. To gather customer feedback, identify problem trends, and highlight to Team Leader & Supervisors for discussion, service enhancement, and resolution problems.
  5. To ensure that standard operational procedures (SOP) are adhered to.
  6. To profile accounts based on account types and key priority accounts.
  7. To demonstrate strong work commitment and work ethics.
  8. To highlight SOP non-compliance to Team Leaders for correction, corrective and preventive actions.
  9. To adhere to plan work schedule & be available for overtime during emergencies on short notice.
  10. Able to perform rotating 12hours shift work, 4 days a week
  11. You should possess at least GCE O Level / Nitec

Please submit resumes to [ Email address blocked ] with the following details in MS Word format:

- Position applying for
- Current remuneration
- Expected remuneration
- Notice period 

John Goh Meng Chye 
EA License No : 06C4642
EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Recommended Skills

  • Corrective And Preventive Action (Capa)
  • Customer Demand Planning
  • Customer Satisfaction
  • Customer Service
  • Microsoft Word
  • Problem Solving

EA License No.


EA Personal Registration No.

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