Shilla Travel Retail Pte Ltd


Shilla Travel Retail Pte Ltd

Job Nature: Permanent

Position Level: Entry Level, Experienced

Job Category: Beauty & Wellness, Hotels/Integrated Resorts, Retail, Travel/Tourism


The beauty advisor will be responsible to optimize sales of our cosmetic and perfume through sharing of beauty product knowledge, selling skills and excellent customer service.

  • Customer Service and Sales
  • Being a true Shilla ambassador and is customer-focused. Has a positive service attitude and provides a unique customer experience
  • Ensure that Shilla’s Moment of Truth (MOT) is used in every customer interaction
  • Welcome every customer and elevate customer service through sharing of solid product knowledge and expertise
  • Engage and capitalize in upselling, cross selling and multiple selling for all product categories
  • Drive and achieve individual sales target on a monthly basis in a teamwork environment 
  • Stock Management
  • Properly receive, display, and store merchandise according to company guidelines
  • Completely understand and undertake the inter store transfer of merchandise according to company guidelines
  • Understand the stock level of different categories and promote accordingly

Store Maintenance
  • Maintain a safe and clean store environment and implement daily housekeeping duties, abide to all operational procedures

Store Operations
  • Operate the POS cash register and handle various mode of payment
  • Perform other duties as assigned by team leaders & superiors
  • Provide customer feedback on products 
  • Any other duties as per assigned

  • Minimum GCE ‘O’ Level with prior cosmetic and perfume sales, travel retail background is highly desirable.
  • Great passion for Perfumes & Cosmetics and work towards to achieve sales goals 
  • Excellent communication and interpersonal skill with a pleasant personality
  • Strong customer service mentality, proactive and willing to learn attitude
  • Dependable and good team player
  • Able to perform fixed night shift (10pm to 7am) which includes weekend and public holiday
  • Bilingual with the ability to speak third language an added advantage
  • Must be comfortable to work in Changi Airport 
  • Only those with legal rights to work in Singapore can apply 

Company Overview

Shilla Duty Free, an affiliate of Samsung Group is a leading global travel retailer offering quality merchandise from over 600 world-famous brands in fashion, jewelry, cosmetics, perfumes and watches etc.
The Shilla Duty Free is the largest cosmetics & perfumes duty free retailer in Incheon International Airport, and the company strives to expand the global business to serve customers in Asia.
The Shilla Duty Free is the top beauty destination at Changi Airport with 23 Cosmetics and Perfumes Stores across four terminals including Shilla Beauty Loft, the world's first duty free services loft. The Shilla Duty free also operates two watch boutiques, Maison de Chronus, a Bottega  Veneta boutique in Terminal 3 as well as Victoria's Secret stores across the three terminals.
We are rapidly expanding our presence in travel retail!
... Learn More

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